Shipping policy

MARIASFITINESS SHIPPING POLICY

All products available at MARIASFITINESS.COM are available for domestic and international shipping and are EXCLUSIVE and UNIQUE pieces from mariasfitiness.

Our order processing and packaging time is 1 to 5 business days. After this period, delivery takes approximately 10 to 20 business days after the product has been shipped, depending on the destination. Products are shipped within up to 10 business days after payment confirmation in our system.

Orders paid by bank slip may take 1 to 3 business days for payment confirmation in our system.

We provide a tracking code so customers can follow the delivery progress of their orders.

Please note: In certain cases, the delivery period may be extended by a few additional business days due to delays, strikes, holidays, periods of high demand at the postal service, or other circumstances beyond our control.

We guarantee the delivery of your order. We are responsible for refunding the full amount paid for products that are lost or misplaced during the delivery process. All products are shipped with protection against loss and free online tracking, ensuring that your order is covered during delivery.

1.2. INSURED SHIPPING

If the product is delayed and has not been delivered within 50 business days from the shipping date, 100% of the amount paid will be refunded.

1.3. ORDER TRACKING

Products will be shipped through the postal service or another carrier. A tracking code will always be provided, allowing customers to follow the progress of their delivery.

mariasfitiness is committed to providing customers with instructions on how to track their products. The tracking code will be sent to your email as soon as it becomes available to mariasfitiness.

The order tracking code is provided within 3 to 9 business days after payment confirmation.

It may take 5 to 10 business days for shipping information to begin appearing on the carrier's tracking system.

2. GENERAL CONDITIONS

2.1. SHIPPING ADDRESS INFORMATION

mariasfitiness will ship products to the address provided by the customer. To avoid any issues with the delivery of your order, please make sure that all address information is entered correctly when placing your order.

2.2. RECIPIENT NOT AVAILABLE

Please make sure that someone is available at the delivery address to receive your products.

The postal service may make up to three delivery attempts. If no one is available to receive the package during any of these attempts, the package may be taken to the nearest post office or carrier location.

In this case, the recipient must collect the package within 7 calendar days. If the recipient does not collect the package within the required period, the package may be returned to the sender.

A new shipping fee will be required to resend the product.

All information regarding delivery attempts and the location where the recipient must collect the package will be available through the order tracking information provided by the store.

2.3. INCORRECT OR INCOMPLETE ADDRESS

mariasfitiness is not responsible for incorrect or incomplete shipping addresses provided by customers when placing an order.

If an incorrect or incomplete address is provided and the package is returned to the sender, no additional delivery attempts will be made to the incorrect address.

If delivery cannot be completed due to incorrect or incomplete address information provided by the customer, the customer will not be entitled to a refund and will be required to pay a new shipping fee of R$55.00 (shipping cost + postal service fee) to have the product shipped again.

2.4. CUSTOMS AND POSTAL FEES

If any postal handling fee is charged, it will be the responsibility of mariasfitiness.

Postal handling fees are charges related to postal support and administrative services associated with customs processing, including receiving packages, X-ray inspections, storage, collection and transfer of applicable taxes, communication with recipients and senders, and returning packages when required fees or taxes are not paid.

Customers are responsible for monitoring their tracking information and the current location and status of their order to avoid delivery issues.

By making a purchase through our website, the customer acknowledges and agrees to the conditions and policies established by mariasfitiness.

Sincerely,

mariasfitiness Team